Email support
Write to us with what happened and what you expected. We read every message.
support@aissence.aiSupport
Getting help
Most questions are answered in the FAQ. If yours is not, here is how to reach a person and what to send so we can sort it out quickly.
Contact form
Prefer a form? Send a message from the contact page and we will reply to the email you give.
Open the contact formLive chat
On public pages like this one, a chat bubble appears in the corner when a support agent is available. It is not shown inside the signed-in dashboard.
What to include
- The email address of your Aissence account.
- Whether it happened in the web app or the desktop app, and the app version if you can see it.
- Your operating system and version (for example Windows 11 or macOS 15).
- What you were doing, what you expected, and what happened instead. A screenshot helps.
- For a session problem, the interview name and roughly when the session ran.
Never send your password or payment card details. We will never ask for them.
Other places to look
- FAQSearchable answers by topic.
- DocsGuides and product documentation.
- TutorialsStep-by-step walkthroughs.
- Billing settingsPlan, invoices and upgrades. Requires sign-in.
- Refund policyTerms for refunds.
- SecurityHow your data is handled.
- ChangelogWhat changed recently.