Refund Policy

We offer a 7-day refund window from the date of purchase. To be eligible for a refund, you must meet the following criteria:

• The refund request must be submitted within 7 days of the original purchase date

• You must provide a valid reason for your refund request

• Your account must not have violated our Terms of Service

• For subscription plans, refunds are only applicable to the most recent billing cycle

Refunds will not be issued in the following circumstances:

• Requests made after the 7-day refund window has expired

• Accounts found to have violated our Terms of Service or acceptable use policies

• Subscription renewals beyond the initial purchase (you may cancel to avoid future charges)

• Services already consumed or heavily used (e.g., extensive use of AI credits or features)

• Purchases made with promotional codes or during special discounts (unless required by law)

To request a refund, please follow these steps:

1. Contact our support team at support@aissence.ai within 7 days of your purchase

2. Include your order/transaction ID and the email address associated with your account

3. Provide a brief explanation of why you're requesting a refund

4. Our team will review your request within 3-5 business days

5. If approved, refunds will be processed to your original payment method within 7-10 business days

Please note: Response times may be longer during peak periods or holidays.

Once your refund request is approved:

• Refunds are processed within 7-10 business days

• The refund will be credited to your original payment method

• Depending on your bank or card issuer, it may take an additional 3-7 business days for the refund to appear in your account

• You will receive an email confirmation once the refund has been processed

• Access to premium features will be revoked upon refund approval

For ongoing subscriptions:

• You may cancel your subscription at any time from your account settings

• Cancellations will take effect at the end of your current billing cycle

• You will continue to have access to premium features until the end of your paid period

• No refunds will be issued for partial subscription periods after cancellation

• If you cancel within the first 7 days of initial subscription, you may be eligible for a full refund

Before initiating a chargeback or payment dispute:

• Please contact our support team first to resolve any issues

• Chargebacks may result in immediate account suspension

• We reserve the right to dispute illegitimate chargebacks

• Accounts with successful chargebacks will not be eligible for future refunds

• Repeated chargebacks may result in permanent account termination

We may make exceptions to this policy in certain circumstances:

• Technical issues preventing service access (e.g., platform unavailability)

• Billing errors or duplicate charges

• Legal requirements in your jurisdiction

• Extenuating circumstances evaluated on a case-by-case basis

All exception requests must be submitted to support@aissence.ai with detailed documentation.

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of AissenceAI services after changes constitute acceptance of the updated policy.

• Last Updated: January 4, 2026

• Policy Version: 1.0

• We will notify users of material changes via email or platform notification